Frequently Asked Questions
Working Together
As websites, plugins, browsers, and online systems constantly evolve, most business websites benefit from maintenance, but it’s optional.
Ongoing maintenance helps reduce security risks and compatibility problems over time.
Absolutely. Many businesses continue working with Healthy Pixels after the initial project launches, whether for ongoing updates, visibility improvements, content support, or continued website growth.
Absolutely! While based in Manchester, we support businesses across the UK and beyond.
We aim to respond within one working day.
Healthy Pixels is open Monday–Thursday from 9am–5pm, and Friday from 9am–4pm, excluding UK Bank Holidays.
That’s completely normal.
Most businesses know they want better visibility or more consistency online, but aren’t always sure what changes would make the biggest difference. Helping simplify those decisions is part of the process.
No. Healthy Pixels does not provide day-to-day social media management, though support with branding, visibility direction, and wider online consistency is available.
That’s completely normal. Most clients start with a few ideas, references, or examples they like rather than a fully formed vision. Helping shape that direction is part of the process.
We start with a call to understand your goals, services and how your business operates.
Once a project is confirmed, we’ll ask for any existing content, branding or imagery, and guide you through the rest so you always know what’s next.
That’s completely normal.
Most clients come to us knowing something needs to change, but not always knowing exactly what support, pages, or direction they need yet. Guiding that process is part of the job.
Websites
Yes, we specialise in WordPress. It allows us to stay focused on one platform and build sites that are structured, flexible, and easy to manage and improve over time.
Yes. Websites are built to be manageable without needing technical knowledge, and support is always available if you’d rather not handle everything yourself.
Brand files and assets are always shared in the formats you need, whether that’s Canva, vector files, or something else more specific to your business.
Yes. Every website is built to be manageable without needing technical knowledge, and full admin access is always provided.
Ongoing support is also available if you’d rather not manage updates yourself.
That’s completely fine, and normal.
Guiding the process of figuring out pages, content, structure and functionality is part of the job – and fun!
Find out how we can help you
Bespoke Websites by Healthy PixelsRentaSite
Not necessarily.
RentaSite is primarily designed for small businesses with up to 5 employees who want something professional in place without taking on the full upfront investment in a website immediately.
Larger or more complex projects are often better suited to a traditional bespoke website project instead.
Yes. Ongoing support is built into RentaSite, so help is always available for updates, edits, improvements, and general guidance.
Absolutely. Content, pages, functionality, and improvements can still be added over time as the business evolves.
RentaSite is designed for smaller businesses and websites with up to 8 unique page templates.
Additional pages can still be created using those templates where appropriate, but larger or more complex projects are usually better suited to a traditional website build.
If your RentaSite needs to grow past 8 page templates, we can agree on a one-off project cost and potentially increase your monthly payments to reflect the additional scope.
After the initial minimum term, the website can continue on the existing monthly arrangement or be purchased at any point.
Yes. After the minimum term of 12 months, the website can be purchased outright at any point if you no longer want to continue with the monthly model. Any future support after such a purchase can still be provided as needed and billed separately.
The monthly payment includes maintenance, ongoing support, and continued access to the website itself.
This support allows the website to continue evolving over time rather than being treated as a one-off launch project.
No. Every RentaSite website is custom-built in WordPress around the business and brand itself.
The limit applies to the number of unique page templates included, not how personalised the design is.
Find out how it works
More about RentaSiteContent & Branding
At a minimum, most small business websites usually include:
Homepage
About page
Service pages
Contact page
Additional pages, such as FAQs, blogs, case studies, and knowledge hubs, can always be added later as the business grows.
AI can absolutely help with drafting and ideas, but content usually still needs editing, structure, personality, and refinement to properly reflect the business.
That depends on the project and how comfortable you feel writing.
Some businesses prefer to write their own content, while others want support in shaping or fully creating it as part of the wider website project.
Absolutely. Many businesses start with a smaller branding package and continue refining or expanding things as the business grows.
Yes. Editable Canva templates can be created for proposals, presentations, social media, and other branded materials where needed.
Will I receive the logo files afterwards?
Absolutely. Logo projects include the file formats needed for both print and digital use, including vector files, PNGs, SVGs, and JPGs.
Yes. Some businesses need a completely new visual identity, while others simply need help refining, modernising, or expanding on existing branding.
Not necessarily.
Some prefer to write their own content, while others prefer more hands-on support. Either way, guidance will always be available so you’re never left on your own.
Visibility & SEO
Yes. Content helps search engines understand what the website is about and which searches may be relevant.
Clear structure, headings, page organisation, and useful information all contribute towards visibility.
This is not to say that the more content or keyword stuffing, the better. The content still needs to be relevant and to add value, and unnaturally repeating the same search phrases over and over can often do more harm than good.
Not directly. However, trusted partners can be recommended where paid search or paid social support is needed.
No. Healthy Pixels does not provide day-to-day social media management, though support with branding, visibility direction, and wider online consistency is available.
Yes. Support is available for setting up, improving, and maintaining Google Business Profiles where relevant.
Growth and visibility work is usually gradual rather than instant.
Some improvements can have a quicker impact than others, but the strongest long-term results usually come from consistent ongoing effort over time.
Partly, yes — but the focus is broader than traditional SEO alone, and not as detailed as a full SEO strategy.
Growth & visibility also includes ongoing content, website improvements, visibility support, email marketing, and helping businesses keep their online presence active and consistent over time.
Absolutely. Support with visibility, content, Google Business Profiles, email marketing, and ongoing improvements can still be provided even if the website was built elsewhere.
For ongoing website maintenance and technical support, the website would ideally be built on WordPress. If not, we can still review the setup and discuss what support would be possible moving forward.
Hosting & Support
Look for the padlock icon in the browser bar (click the icon next to the domain name if you can’t see it immediately).
You can also check whether the website starts with “https” rather than just “http”.
A custom email like name@yourdomain.co.uk looks far more professional than something like company@gmail.com. It’s also more secure and gives the business a stronger long-term foundation.
If you’ve got a domain, Healthy Pixels can help you set up a Microsoft 365 email address that matches it.
A domain extension is the end of a domain, like .co.uk, .com or .org. While quirky ones like .media or .ai exist, traditional extensions tend to feel more trustworthy.
Some businesses buy multiple extensions (such as both .com and .co.uk) to help protect their brand and avoid confusion. You can redirect all of these extensions to your main website/domain.
Your domain should ideally just be your business name.
If someone else already owns the domain you want, you might need to get creative. The most important thing is that it is easy to spell, short and simple, and closely tied to your brand or business name.
Existing domains can sometimes be bought if parked or up for sale. Please note that these prices can be extreme, and into thousands of pounds.
In many cases, yes.
The website setup would first need to be reviewed to ensure it’s suitable for ongoing support and maintenance. If the website was not built in WordPress, we also need to confirm that the builder used doesn’t require the builder’s own hosting.
Hosting simply stores the website online, while maintenance keeps the website updated, secure, and functioning properly over time.
Not necessarily. Many businesses keep their email setup as is while moving or improving their website hosting separately. If you keep your domain and email addresses untouched, no DNS changes are needed. If you move any of these, make sure your DNS records are updated accordingly.
Yes, in most cases, domains can remain with the one registrar while the website hosting is managed separately.
If you have set up a personal business email and you change your domain provider, make sure you transfer the DNS records to reflect this change. Not doing this could cause your emails to stop working.
Not necessarily.
Some businesses only need help with setup and direction, while others prefer ongoing support to keep things moving consistently long-term.
Absolutely. Support with visibility, content, Google Business Profiles, email marketing, and ongoing improvements can still be provided even if the website was built elsewhere.
For ongoing website maintenance and technical support, the website would ideally be built on WordPress. If not, we can still review the setup and discuss what support would be possible moving forward.
For some businesses, launch is the finish line. For others, it’s the starting point.
Ongoing support is available for updates, improvements, visibility work, and keeping the website aligned with the business as it evolves. This can include search indexing, visibility setup, local business profile support, analytics, and any next steps needed based on your wider strategy. That strategy might focus on SEO, email, paid search, paid social, or something else entirely.
If you choose monthly support, we support with ongoing updates, content, testing, and improvements to keep the site aligned with the business.
For some businesses, launch is the finish line. For others, it’s the beginning of a longer-term process.
Ongoing support is available for updates, improvements, visibility work, content changes, and keeping everything aligned as the business evolves.
Yes. Ongoing support is available for updates, improvements, visibility work, content changes, and keeping everything aligned as the business evolves.
Pricing & Projects
Some websites can be launched within a few weeks, while others take a few months, depending on the scope and how quickly content and feedback are provided.
We’ll agree on timelines and potential deadlines before the project begins.
Absolutely. Many businesses start with a smaller project and gradually build things out over time as the business evolves.
No. Some businesses only need a new website, while others need support with branding, visibility, or ongoing improvements. We’re flexible and shape things around what the business actually needs.
Absolutely. Many projects start with a simpler setup and expand over time.
The focus is on getting something solid in place first, then building on it as the business grows.
Every project is different depending on its size and scope, the level of support needed, and the amount of existing content.
As a general guide, most web projects start from around £1,200, with monthly options also available.